Problem Possible solution
The appliance makes an un-
usual noise.
Make sure the levelling of the appliance is correct. Refer to 'Installation'.
Make sure that the packaging and/or the transit bolts are removed. Refer to 'In-
stallation'.
Add more laundry in the drum. The load may be too small.
The appliance fills with water
and drain immediately.
Make sure that the drain hose is in the correct position. The hose may be too
low.
The cycle is shorter than the
time displayed.
The appliance calculates a new time according to the laundry load. See the
‘Consumption Values’ chapter.
The cycle is longer than the
time displayed.
An unbalanced laundry load increases the duration time. This is a normal be-
havior of the appliance.
The washing results are not sat-
isfactory.
Increase the detergent quantity or use a different detergent.
Use special products to remove the stubborn stains before you wash the laun-
dry.
Make sure that you set the correct temperature.
Decrease the laundry load.
The appliance does not dry or
does not dry correctly.
Turn the water tap on.
Make sure the drain filter is not clogged.
Reduce the laundry load.
Make sure you have set the correct cycle. if necessary , set again a short drying
time.
The laundry is full of different
colours fluff.
Set a drying cycle to remove some fluff.
Clean the laundry with a fluff remover.
The laundry is full of different
colored fluff.
The fabrics washed in the previous cycle released fluff of a different color:
• The drying phase helps to eliminate some fluff.
• Clean the clothes with a fluff remover.
In case of an excessive amount of fluff in the drum run the special programme
to clean it (refer to “FLUFF IN THE FABRICS” for more details).
After the check, activate the appliance. The programme
continues from the point of interruption.
If the problem occurs again, contact the Service.
If the display shows other alarm codes. Deactivate and
activate the appliance. If the problem continues, contact
the Service.
Service
We recommend the use of original spare parts.
When contacting the Service, make sure that these data
are available. You can find the information on the rating
plate: model (Mod.), PNC (Prod.No.), Serial number
(Ser.No.).
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