To avoid tearing the paper, pull the jammed paper out gently and slowly. Follow the steps below to clear jams.
Paper Feed Jam
1. Open and close the front cover. The jammed paper automatically exits the printer.
If the paper does not exit, go to the next step.
2. Remove the paper tray cover.
3. Remove the paper by gently pulling it straight out.
If you cannot see the paper or the paper does not move when pulled, check the fuser area. For more information, see Fuser Area Jam.
4. Insert the paper tray into the printer until it snaps into place.
Printing automatically resumes.
Fuser Area Jam
1. Open and close the front cover. The jammed paper automatically exits the printer.
If the paper does not exit, go to the next step.
2. Gently pull the paper out of the output tray.
