Troubleshooting
The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the
problem persists, contact Dell.
Paper Feeding Problems
Insert correct paper size.
Clear jam (see Clearing Jams in the ADF).
Unspecified scanner error.
Scanning attempted while no memory
available.
Wait for current print/fax job to complete and retry.
Check connections and try again.
Fax RX Error
Check telephone
cable
Check connections and try again.
Attempted to send a fax while the system is
printing a job.
Scanning is stopped and display shows whether or not operator want to start
transmission of correctly scanned pages or abort transmission.
Attempted to receive a fax while the system is
doing a scan job with 1200dpi.
Reception is stopped and transmitter may result in Comm. Error. Operator must
release memory space by clearing printer error for further reception.
Attempted to enter a new delay fax when the
delay fax list is full.
Release some fax jobs and retry.
Attempted to add a new group when the
number has already been assigned.
Select an alternate number or delete and replace an existing number.
This Speed Num is
Assigned
Attempted to add a new speed dial no. when
the number has already been assigned
Select an alternate number or delete and replace an existing number.
Attempted to input a speed dial number which
has not been assigned.
Select an alternate number or create speed dial entry and retry.
Paper in the output tray is misaligned or falls
out from the output tray.
l Please check the media packaging for the correct preferred printing side or turn the paper in the input
tray over. For more information, see the instructions on the media packaging.
Paper is jammed during printing.
l Clear the paper jam. See Clearing Jams in the Paper Paths.
l Ensure that there is not too much paper in the paper tray. The paper tray can hold up to 250 sheets of
paper, depending on the thickness of your paper.
l Make sure that you are using the correct type of paper. See Recommended Paper.
l Remove paper from the paper tray and flex or fan the paper.
l Humid conditions may cause some paper to stick together.
Multiple sheets of paper do not feed.
l Different types of paper may be stacked in the paper tray. Load paper of only one type, size and
weight.
l If multiple sheets have caused a paper jam, clear the paper jam. See Clearing Jams in the Paper Paths.
Paper does not feed into the printer.
l Remove any obstructions from inside the printer. See Cleaning the Interior.
l Paper has not been loaded correctly. Remove paper from the tray and reload it correctly.
l There is too much paper in the paper tray. Remove excess paper from the tray.
l The paper is too thick. Use only paper that meets the specifications required by the printer. See
Recommended Paper.
l Make sure that the correct paper size is selected. See Setting the Paper Size.
l An incorrect type of paper is being used. Use only paper that meets the specifications required by the
printer. See Recommended Paper.
l There may be debris inside the printer. Open the front cover and remove the debris.
Transparencies stick together in the paper
exit.
l Use only the transparencies specifically designed for a laser printer. Remove each transparency as it
exits from the printer.
