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BT’s contact and service details
When you contact us, you’ll usually need to quote your BT account number, which you’ll find
on your BT bill.
Your online starting point for all of BT’s services is bt.com.
To manage your own BT services, including seeing and downloading your bills, tracking your
orders and getting the latest offers and help, go to My BT at bt.com/mybt.
You can also find out how to get help and contact us at
bt.com/includingyou/help-support-contact.html.
If you prefer to contact us by phone, here’s how:
0800 800 150 – for BT sales and service
0800 401 000 – for our BT Asian languages helpdesk where advisers can answer calls in Hindi,
Gujarati, Urdu and Punjabi
0800 800 288 – for our BT Welsh language helpdesk
0800 800 151 – for faults
Live chat
If you find speaking difficult and have a question or need some help about BT’s products and
services, you can use Live chat, an instant-messenger style way to talk. Just go to the ‘Help’
pages at bt.com/includingyou, click through to Live chat via ‘Contact us now’ and type in
your question.
We’re open from 8am to 9pm, Monday to Friday.
British Sign Language and SignVideo
You can now contact BT using British Sign Language (BSL)
and the SignVideo Interpreting Service. You’ll need a
PC with Windows, or a Mac, a webcam and
a broadband connection.
It’s a free service for BT customers and is available
Monday to Friday from 8am to 6pm.
To find out more, go to bt.com/bsl.
Tweeting
If you use Twitter, you can contact us @BTCare and we’ll tweet you back with help or suggestions.
A lot of people find this a quick and easy way to contact us for help.
Facebook
We’re also on Facebook at facebook.com/BTUK.
