Operator services
Providing the 999 emergency service since 1937.
You can use operator services 24 hours a day, seven days a week:
100 – free UK operator assistance
155 – free international operator assistance
999 or 112 – free emergency services
111 – when you need medical help fast but it’s not a 999 emergency. To find out more,
go to nhs.uk/111
18000 – free emergency services for textphone users.
Emergency SMS
If you’ve a mobile phone and can’t use the normal 999 service, you can contact the emergency
services by sending an SMS (text) message to 999. You need to register your mobile phone
before you can use the service. For more information, go to emergencysms.org.uk.
Directory services
There are many independent providers of directory services as well as those available from BT.
All are chargeable. BT’s directory enquiry services are:
118 500 for UK numbers
118 505 for international numbers
118 404 for Welsh language directory enquiries
For free and unlimited searches online (including a Welsh language option) go to
thephonebook.bt.com.
If you can’t use a printed directory because of a disability, you can apply for our Free 195
Directory Enquiries. If you’re a BT customer and the 195 Directory Enquiries operator connects
your call, you can take advantage of any inclusive minutes included in your BT call package.
For an application form, call the registration team on 0800 587 0195. We’re open from 9am to
4.30pm, Monday to Friday.
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