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Paying
We think it’s good to offer you a choice of ways to pay your BT bill. It means you can choose the
way that’s easiest for you.
Monthly Payment Plan
With a Monthly Payment Plan, you make 12 equal payments a year, based on your previous
usage. You pay by Direct Debit, so you always know how much is leaving your bank account –
and when.
Whole Bill Direct Debit
With Whole Bill Direct Debit, you agree that we can take the whole amount of your bill from
your bank account by Direct Debit, soon after your bill arrives, with nothing more for you to do.
Paper free and online billing
By managing your bills online, you can:
• keep down your home paper work
• keep your account information secure
• do your bit for the environment.
And we email you when your bill’s ready.
Manage your account online – and save the cost of paper bills
From 1 July 2013 there’ll be a fee for BT broadband customers who get a paper bill, to cover costs
such as printing and postage. This will be £1.50 for each paper bill we send you from this date.
You can avoid paying this by using My BT to check your bills online instead. It’s simple, flexible,
secure and uses less paper. To find out more, go to bt.com/mybt.
Other charges
In line with other telecoms companies, we charge a processing fee if you don’t pay by
Direct Debit. To avoid this fee, you can easily set up a Direct Debit and online billing at
bt.com/onlinebilling. Or call 0800 800 150. The Payment Processing Fee doesn’t apply
to BT Basic customers.
If you’re late paying your BT bill, we might charge you a late payment charge. This is charged
to your next bill if you haven’t paid ten days after the red reminder for a quarterly bill, or seven
days for monthly bills. If you get a temporary payment problem, let us know and we’ll see if
there’s anything we can do to help.
Paying your BT bill –
and ways we can help
