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Appendix B
Troubleshooting
The following table lists common problems and their possible solutions.
Problem Possible Cause(s) Recommended Solution(s)
Password does not
unlock the installer
Need the current SpectraSuite
password
SpectraSuite’s password was changed in version
2.0.140 06/25/2009.
SpectraSuite installs, but
will not run.
1. For Windows OS: low RAM
2. For Mac OS X 10.6 (Snow
Leopard): Need an older version
of the Apple JVM
Use Notepad to open the
SpectraSUiteWindows.bat file located in
C:\Program Files\Ocean
Optics\SpectraSuite\spectrasuite.bin. Edit Java
Heap size from 1024 to 512 or 256.
See Running SpectraSuite on Snow Leopard
SpectraSuite starts, but
does not show my
spectrometer
1. The spectrometer is not
plugged into the computer.
2. The attached spectrometer is
not supported by SpectraSuite.
3. The device is not detected or
identified.
4. Spectrometer needs to be
reset.
1. Plug one end of the USB cable into the
spectrometer, and the other end into the USB port
of your computer.
2. See
USB Spectrometer and Device Control for
a list of spectrometers supported by SpectraSuite.
3. Disconnect any lamps or plug-ins that may be
attached to the spectrometer, disconnect and
reconnect the spectrometer, wait 10 seconds, and
try again. If the spectrometer is detected, repeat
with the lamp or plug-in connected. This may
indicate a problem with an attached device.
Under Windows and Linux, it is also possible that
the spectrometer model may be newer than the
driver file that informs the operating system about
the spectrometer. The SpectraSuite update center
does not yet update these system files, so it may
be necessary to reinstall with the latest
SpectraSuite installer to get the correct files.
4. Unplug the spectrometer’s USB cord, then plug
it back in.
