B: Troubleshooting
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Problem Possible Cause(s) Recommended Solution(s)
5. The device driver is not
installed correctly.
6. The spectrometer has old
firmware.
5. Reinstall the device driver.
6. Contact Ocean Optics for updated firmware.
SpectraSuite’s splash
window opens, but never
finishes loading.
1. You are using a USB2000
Spectrometer has firmware older
than 2.41.0.
2. The spectrometer needs to be
reset.
1. Use the
USB Programmer and verify that the
USB2000 has firmware version 2.41.0 or newer.
The USB Programmer will also let you program
newer firmware if necessary.
2. Unplug the spectrometer’s USB cord before
loading SpectraSuite, then plug it back in after
loading SpectraSuite.
The SpectraSuite layout
is backwards or
otherwise incorrect after
updating tot a newer
version.
Need to delete a user directory. Delete user directory userdir_v2-<Username>
located in C:\Documents and
Settings\<Username>\ and restart SpectraSuite.
When the spectrometer
is attached, a “cannot
find driver” error is
received.
For Windows 64-bit OS: 32-bit
version of SpectraSuite has been
installed.
Install the 64-bit version of SpectraSuite.
Some of the menu and
toolbar items are grayed
out (inactive).
Some menu and toolbar items
require some action to be taken
before they can be used.
1. Acquisition parameters, storing reference/dark
spectra, and the Strip Chart require an
unambiguous selection of an acquisition. If no
acquisitions are running, try starting one. If more
than one acquisition is started, try clicking on the
desired trend in the graph to select the correct
target. Similarly, try expanding the tree under the
icon of the spectrometer and see how the controls
respond to selecting each item. Right-click these
items (or Control-click in MacOSX) to see
additional actions for each.
- Minus dark requires a dark spectrum to be
stored.
- A, T, R, and I (relative irradiance) require a
reference and dark spectrum to be stored.
- Absolute Irradiance mode (I) requires a
calibration and a stored dark spectrum.
Photometry and energy/power/photons
measurements require an active absolute
irradiance calculation.
