Problem Possible cause/Solution
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has
been used.
• Increase the detergent quantity or use an
other one.
Stubborn stains have not been treated prior to
washing.
• Use commercial products to treat the stub
born stains.
The correct temperature was not selected.
• Check if you have selected the correct tem
perature.
Excessive laundry load.
• Introduce into the drum less laundry.
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the pilot light DOOR has gone off.
There is water in the drum.
• Select drain or spin programme to empty out
the water.
The machine vibrates or is noisy:
The transit bolts and packing have not been re
moved.
• Check the correct installation of the appli
ance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the
drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
Spinning starts late or the machine does not
spin:
The electronic unbalance detection device has
cut in because the laundry is not evenly distrib
uted in the drum. The laundry is redistributed
by reverse rotation of the drum. This may hap
pen several times before the unbalance disap
pears and normal spinning can resume. If, after
some minutes, the laundry is still not evenly
distributed in the drum, the machine will not
spin.
• Redistribute the laundry.
The machine makes an unusual noise:
The machine is fitted with a type of motor which
makes an unusual noise compared with other
traditional motors. This new motor ensures a
softer start and more even distribution of the
laundry in the drum when spinning, as well as
increased stability of the machine.
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What to do if…
