Problem Possible cause/Solution
The machine does not fill:
The water tap is closed.
• Open the water tap.
The inlet hose is squashed or kinked.
• Check the inlet hose connection.
The filter in the inlet hose is blocked.
• Clean the water inlet hose filter.
The door is not properly closed.
• Close firmly the door.
The machine fills then empties immediately:
The end of the drain hose is too low.
• Refer to relevant paragraph in «Water drain
age» section.
The machine does not empty and/or does not
spin:
The drain hose is squashed or kinked.
• Check the drain hose connection.
The drain filter is clogged.
• Clean the drain filter.
An option or a programme that ends with the
water still in the tub or a that eliminates all the
spinning phases has been selected.
• Disable the option.
• Select the draining or the spinning pro
gramme.
The laundry is not evenly distributed in the
drum.
• Redistribute the laundry.
There is water on the floor:
Too much detergent or unsuitable detergent
(creates too much foam) has been used.
• Reduce the detergent quantity or use anoth
er one.
Check whether there are any leaks from one of
the inlet hose fittings. It is not always easy to
see this as the water runs down the hose; check
to see if it is damp.
• Check the water inlet hose connection.
The drain hose is damaged.
• Change it with a new one.
The cap on the filter has not been replaced or
the filter has not been properly screwed in after
cleaning action.
• Put the cap back on the filter or screw the
filter fully in.
What to do if…
25
