Disconnect any peripheral devices not required for testing (any devices not necessary to power up

the server). Do not disconnect the printer if you want to use it to print error messages.

trap, and

software utilities, necessary to troubleshoot the problem.

ve access to the server documentation for server-specific information.

Common problem resolution

rvi

e guidelines" on page 44)

Loose c

nal

server, be sure the cords and cables connected to the server

s when reseating

• install each device, checking the connectors and sockets

or b

website (http://www.hp.com/go/bizsupport

6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist s

HP recommends you ha

Loose connections (on page 43)

Se ce notifications (on page 43)

Firmware updates (on page 43)

DIMM handling guidelines (on page 44)

Hard drive guidelines ("SAS and SATA hard driv

SAS and SATA hard drive LED combinations (on page 44)

onnections

Action:

• Be sure all power cords are securely connected.

• Be sure all cables are properly aligned and securely connected for all external and inter

components.

• Remove and check all data and power cables for damage. Be sure no cables have bent pins or

damaged connectors.

• If a fixed cable tray is available for the

are routed correctly through the tray.

• Be sure each device is properly seated. Avoid bending or flexing circuit board

components.

• If a device has latches, be sure they are completely closed and locked.

• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.

If problems continue to occur, remove and re

f ent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP ).

t the appropriate server model, and then click the

Troubleshoot a Problem link on the product page.

Firmware upda

r the f ns:

mart vailable on the HP Support website (http://www.hp.com/support

Selec

tes

Download firmwa

• The HP S

e updates from

Components a

ollowing locatio

)

ti ebsite

(

http://www.hp.com/support

• The most recent version of a par cular server or option firmware from the HP Support w

)

Troubleshooting 43