
Before you call for service…
PERFORMANCE (cont.) Possible Causes What To Do
Pilling Result of normal wear on poly-• Whilethisisnotcausedbythewasher,youcanslowthe
cotton blends and fuzzy fabrics pilling process by washing garments inside out.
Snags, holes, tears, rips Pins, snaps, hooks, sharp • Fastensnaps,hooks,buttonsandzippers.
or excessive wear buttons, belt buckles,
•Removelooseitemslikepins,objectsinpocketsand
zippers
and sharp objects
sharp buttons.
left in pockets
• Turnknits(whichsnageasily)insideout.
Undiluted chlorine bleach • Checkbleachpackageinstructionsforproperamount.
• Neveraddundilutedbleachtowashorallowclothesto
come in contact with undiluted bleach.
Chemicals like hair bleach or • Rinseitemsthatmayhavechemicalsonthembefore
dye, permanent wave solution washing. Use Quick Rinse cycle with Extra Rinse option.
Wrinkling Incorrect wash and • MatchCycleselectiontothetypeoffabricyouarewashing
dry cycles (especially for easy care loads).
Improper sorting • Avoidmixingheavyitems(likeworkclothes)withlightitems
(like blouses).
• Tryafabricsoftener.
Overloading or incorrect •Loosely load clothes in the washer basket.
water level
Repeated washing in • Washinwarmorcoldwater.
water that is too hot
Bleach left in dispenser Didn’t start or finish cycle • RuneitheraBASKETclean or a Quick Rinse cycle (with Bleach
after adding bleach option) to clean out the dispenser. In the future, make sure to
select Bleach option when adding bleach.
SOUNDS Possible Causes Reason
Washer seems This is normal • Thewasherisveryquietduringportionsofthewashcycle.
too quiet
“Metallic clicking” Shifter mechanism is •Thedrivesystemwillengageatthestartofagitateand
engaging or disengaging disengage when agitate is complete. This occurs multiple
times during the wash.
Back and forth “swoosh” Electric motor reversing • Thismachinehasadrivesystemthatdoesn’tusegears.
or light “clicking” sound direction This sound is the motor rotating back and forth to clean
during agitate your laundry.
Quick short agitation Clothing redistribution • Attheendofagitate,themotormakesshortagitationstrokes
sounds at end of agitate to redistribute the load.
“Click” when water Relay switch • Therelaymakesaclicksoundwhenactivated.Thewater
stops filling level activates the relay and stops filling.
“Clicking” behind Control Automatic Temperature • Twovalvesmixcoldandhotwater.The“clicking”iswheneither
Panel during fill Control Valve valve turns on or off to raise or lower the fill water temperature.
Water flow changes Automatic Temperature •Twovalvesmixcoldandhotwater.Theflowchangeswheneither
during fill Control Valve valve turns on or off to raise or lower the fill water temperature.
Motor “whining up” or Motor ramping up/down • Themotorwillspeedupincrementallyduringthespincycle.
“coasting down” in spin during spin cycle When spin is complete, it will coast until it stops.
“Humming” Water drain pump • Thedrainpumpwillmakeahummingsoundwhenpumping
out water after agitation stops and continue until spin is complete.
“Gurgling” Water drain pump • Whenthepumpstartsdrawinginair,Itstartstogurgle.
The washer should then begin spinning and the sound will
continue until it is done spinning.
Water “swishing” This is normal
• ThiswasherusesaInfusor™washaction.Waterswishingwhile
the unit is agitating is normal, especially with smaller loads.
Washer is noisy Washer is uneven • Tolevelthewasher,adjustthelevelinglegsbyrotatingthe
individual leg in the proper direction for up or down.
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Troubleshooting Tips