Problem Possible solution
The appliance does not
fill with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not too
low. For this information, contact your local water authority.
• Make sure that the water tap is not clogged.
• Make sure that the filter of the inlet hose & the filter of the
valve are not clogged. Refer to "Care & Cleaning"
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is correct.
The appliance does not
fill with water and drain
immediately.
• Make sure that the drain hose is in the correct position. The
hose may be too low.
The appliance does not
drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the drain filter is not clogged. Clean the fil-
ter, if necessary. Refer to "Care and cleaning".
• Make sure that the connection of the drain hose is correct.
• Set the drain programme if you set a programme without
drain phase.
• Set the drain programme if you set an option which ends
with water in the tub.
The spin phase does not
operate or the washing
cycle lasts longer than
usually.
• Set the spin option.
• Set the drain option if you set an option which ends with
water in the drum.
• Make sure that the drain filter is not clogged. Clean the fil-
ter, if necessary. Refer to "Care and cleaning".
• Adjust manually the items in the tub and start the spin
phase again. This problem may be caused by balance prob-
lems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure that the drain hose have no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
You cannot open the ap-
pliance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin programme if there is water in the
drum.
The appliance makes an
unusual noise.
• Make sure the levelling of the appliance is correct. Refer to
"Installation".
• Make sure that the packaging and/or the transit bolts are
removed. Refer to "Installation".
• Add more laundry in the drum. The load may be too small.
The cycle is shorter than
the time displayed.
• The appliance calculates a new time according to the laun-
dry load. See the "Auto sense function" at daily use chap-
ter.
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