Cadillac Limited Warranty and Owner Assistance Information - 2011
Important Message to Owners... 1
GM's Commitment
GM is committed to assuring
satisfaction with your new vehicle.
Your dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
The dealer is best equipped to
provide all your vehicle's service
needs. Should you ever encounter
a problem that is not resolved
during or after the limited warranty
period, talk to a member of dealer
management. Under certain
circumstances, GM and/or GM
dealers may provide assistance
after the limited warranty period
has expired when the problem
results from a defect in material
or workmanship. These instances
will be reviewed on a case-by-case
basis. If the issue has not been
resolved to your satisfaction,
follow the Customer Satisfaction
Procedure on page 34.
We thank you for choosing GM.
GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure on page 34 for
information on the voluntary,
non-binding Alternative Dispute
Resolution Program in which GM
participates.
Warranty Service – United
States and Canada
The selling dealer has invested
in the proper tools, training and
parts inventory to ensure that any
necessary warranty repairs can
be made to your GM vehicle.
GM requests that the vehicle be
returned to the selling dealer for
all warranty repairs. If a situation
or event occurs where you are
significantly inconvenienced, an
authorized GM dealer can make
the warranty repairs. However, in
the event the dealer is not able to
perform the repair due to the special
tool and training requirements,
contact the Customer Assistance
Offices on page 39. If you are
unable to return to the selling
dealer, contact a GM dealer in the
United States or Canada for
warranty service.
