Cadillac Limited Warranty and Owner Assistance Information - 2011
2011 Cadillac Limited Warranty and
Owner Assistance Information
Emission Control Systems
Warranty . . . . . . . . . . . . . . . . . . . . . . 22
What Is Covered . . . . . . . . . . . . . . . 22
How to Determine the
Applicable Emissions
Control System Warranty . . . . . 22
Federal Emission Control
System Warranty . . . . . . . . . . . . . 22
California Emission Control
System Warranty . . . . . . . . . . . . . 24
Emission Warranty
Parts List . . . . . . . . . . . . . . . . . . . . . 28
Replacement Parts . . . . . . . . . . . . 32
Maintenance and Repairs . . . . . . 32
Claims Procedure . . . . . . . . . . . . . . 33
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . 34
State Warranty
Enforcement Laws . . . . . . . . . . . 36
Warranty Information for
California Only . . . . . . . . . . . . . . . 37
Special Coverage Adjustment
Programs Beyond the
Warranty Period . . . . . . . . . . . . . . 38
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . . . 39
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . 40
Online Owner Center . . . . . . . . . . 41
Cadillac Owner
Center (U.S.) —
www.cadillacownercenter.com . . 41
My GM Canada (Canada) —
www.gm.ca . . . . . . . . . . . . . . . . . . . 41
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . 42
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 43
