English 29
Troubleshooting
Problem Cause Action
When power is
connected, the
oven immediately
starts to work.
The door is not properly
closed.
Close the door and check
again.
There is electricity
coming from the
oven.
The power or power
socket is not properly
grounded.
Make sure the power and
power socket are properly
grounded.
There is water
dripping.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
Steam leaks from
the door.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
There is water left
in the oven.
There may be water or
steam in some cases
depending on the food.
This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
The brightness
inside the oven
varies.
Brightness changes
depending on power
output changes according
to function.
Power output changes during
cooking are not malfunctions.
This is not an oven
malfunction.
Cooking is
finished, but the
cooling fan is still
running.
To ventilate the oven, the
cooling fan continues to
run for about 5 minutes
after cooking is complete.
This is not an oven
malfunction.
Problem Cause Action
Pressing the
+30sec button
operates the oven.
This happens when the
oven was not operating.
The microwave oven is
designed to operate by
pressing the +30 sec button
when it was not operating.
Turntable
While turning, the
turntable comes
out of place or
stops turning.
There is no roller ring,
or the roller ring is not
properly in place.
Install the roller ring and then
try again.
The turn table
drags while
turning.
The roller ring is not
properly in place, there
is too much food, or the
container is too large and
touches the inside of the
microwave.
Adjust the amount of food and
do not use containers that are
too large.
The turn table
rattles while
turning and is
noisy.
Food residue is stuck to
the bottom of the oven.
Remove any food residue
stuck to the bottom of the
oven.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Please have the following information read;
• The model and serial numbers, normally printed on the rear of the oven
• Your warranty details
• A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
MS32J5133AT_TC_DE68-04345J-00_EN.indd 29 2015-09-14 �� 4:08:22
