28 English
Troubleshooting
Troubleshooting
Problem Cause Action
The door cannot be
opened properly.
Food residue is stuck
between the door and
oven interior.
Clean the oven and then open
the door.
The oven does not
heat.
The oven may not work,
too much food is being
cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container
and run the microwave for
1-2 minutes to check whether
the water is heated.
Reduce the amount of food
and start the function again.
Use a cooking container with a
flat bottom.
Heating is weak or
slow.
The oven may not work,
too much food is being
cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container
and run the microwave for
1-2 minutes to check whether
the water is heated.
Reduce the amount of food
and start the function again.
Use a cooking container with a
flat bottom.
The warm function
does not work.
The oven may not work,
too much food is being
cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container
and run the microwave for
1-2 minutes to check whether
the water is heated.
Reduce the amount of food
and start the function again.
Use a cooking container with a
flat bottom.
Problem Cause Action
The thaw function
does not work.
The oven may not work,
too much food is being
cooked, or improper
cookware is being used.
Put one cup of water in a
microwave-safe container
and run the microwave for
1-2 minutes to check whether
the water is heated.
Reduce the amount of food
and start the function again.
Use a cooking container with a
flat bottom.
The interior light
is dim or does not
turn on.
The door has been left
open for a long time.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door or
press the “Cancel” button.
The interior light is
covered by foreign
matter.
Clean the inside of the oven
and check again.
A beeping sound
occurs during
cooking.
If the Auto Cook function
is being used, this
beeping sound means
it's time to turn over the
food during thawing.
After turning over the food,
press the Start button again to
restart operation.
The oven is not
level.
The oven is installed on
an uneven surface.
Make sure the oven is installed
on flat, stable surface.
There are sparks
during cooking.
Metal containers are used
during the oven/thawing
functions.
Do not use metal containers.
MS32J5133AT_TC_DE68-04345J-00_EN.indd 28 2015-09-14 �� 4:08:22
