8
HP Customer Care
If you have a problem, follow these steps:
1. Check the documentation that came with the printer.
– The User's Guide contains detailed information on the printer and its
operation.
– The onscreen Help contains detailed information about how to use the
software that came with the printer. For information about viewing the
onscreen Help, Welcome.
2. If you are unable to solve the problem using the information in the onscreen Help
or the User's Guide, visit www.hp.com/support to do the following:
– Access online support pages
– Send HP an e-mail message for answers to your questions
– Connect with an HP technician by using online chat
– Check for software updates
Support options and availability vary by product, country/region, and language.
3. In Europe only, contact your local point of purchase. If the printer has a hardware
failure, you will be asked to bring the printer to where you purchased it. Service is
free during the printer limited warranty period. After the warranty period, you will
be quoted a service charge.
4. If you are unable to solve the problem using the onscreen Help or HP web sites,
call HP Customer Care using the number for your country/region. For a list of
country/region phone numbers, see the following section.
HP Customer Care by phone
While the printer is under warranty, you can obtain free phone support. For more
information, see the warranty included in the box, or go to www.hp.com/support to
check the duration of your free support.
After the free phone support period, you can obtain help from HP at an additional cost.
Contact your HP dealer or call the support phone number for your country/region for
support options.
To receive HP support by phone, call the appropriate support phone number for your
location. Standard phone company charges apply.
North America: Call 1-800-HP-INVENT (1-800-474-6836). U.S. phone support is
available in both English and Spanish languages 24 hours a day, 7 days a week (days
and hours of support may change without notice). This service is free during the
warranty period. A fee may apply outside the warranty period.
Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany,
Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the
United Kingdom should go to www.hp.com/support to access phone support numbers
in their country/region.
HP Photosmart 7400 series User's Guide 37
