GM
Participation in
Alternative Dispute
Resolution Program
*
BBB
AUTO
LINE
-
Both Chevrolet and your Chevrolet dealer
are committed to making sure you are
completely satisfied
with
your new
vehicle. Our experience has shown that,
if
a situation arises where you feel your
concern has not been adequately
addressed, the Customer Satisfaction
Procedure described earlier
in
this
section is very successful.
There
may
be instances where an
impartial third-party can assist
in
arriving
at
a
solution to a disagreement regarding
vehicle repairs or interpretation of the
New Vehicle Limited Warranty. To
assist
in
resolving these disagreements
Chevrolet voluntarily participates
in
BBB
AUTO
LINE.
BBB
AUTO LINE is an out-of-court
program administered
by
the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers. This program is available
free
of
charge to customers who currently
own or lease a
GM
vehicle.
If you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact the BBB using the toll-free
telephone number, or write them at the
following address:
BBB
AUTO
LINE
Council of Better Business Bureaus
4200
Wilson Boulevard
Suite
800
Arlington,
VA
22203
Telephone:
1-800-955-5
IO0
To file a claim, you
will
be asked to
provide your name and address, your
vehicle identification number
(VIN),
and a statement of the nature of your
complaint. Eligibility is limited
by
vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO LINE, but you
may
contact the
BBB
at
any
time. The
BBB
will
attempt
to resolve the complaint serving as an
intermediary between you and Chevrolet.
If
this mediation is unsuccessful, an
informal hearing
will
be scheduled where
eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator
will
make a decision which
you may accept or reject.
If
you accept
the decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until
a decision is made.
Some state laws may require you
to
use
this program before filing a claim with
a
state-run arbitration program or
in
the
courts. For further information, contact
the BBB at
1-800-955-5100
or the
Chevrolet Customer Assistance Center
at
1-800-222-
1020.
*
This program may not be available
in
all states, depending on state law.
Canadian owners refer to your
Warranty and Owner Assistance
information booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation
in
this
program.
Reporting Safety
Defects to the United
States Government
If
you believe
that
your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
259.
.
.
