1-14 Introduction
Phone Number
2-82
2None
Name
2-82
3None
Cl ear Ent ry
2-82
4None
ICLID FEATURES
5-5
FLASH 56
Enable/Disable
5-5
1Disabled
Name i n Di splay
5-6
20=Number
Baud R ate Display
5-6
9600
Port Assignment
5-7
4Port #1
AUTOMATIC CALL DISTRIBUTION*
6-1
ACD GROUP PROGRAMMING*
6-3
FLASH 60
Group Name
6-4
1None
Alternate Group
6-5
2None
Overflow Station
6-5
3None
Supervisor
6-6
4None
CI Q Threshol d
6-7
500
Wrap-Up Tim er
6-7
64 sec
Primary Agents
6-8
7None
Secondary Agents
6-9
8None
Gu ar anteed RA N
6-9
9None
Primary RAN
6-10
10 None
Secondary RAN
6-11
11 None
Transferred RAN
6-11
12 None
Overflow Timer
6-12
13 60 sec
Cal l Fac to r
6-13
14 None
ACD TIMERS
6-13
FLASH 61
ACD Ring Timer
6-14
1 60 sec
ACD Message Interval Timer
6-14
2 60 sec
Table 1-1: Default Values
Features
Page
#
Program
Code
Flex
Button
Default Value
* Featu res availa b le w ith Op tion al Software
