o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
s, refer to the
HP website (http://www.hp.com/hps
information about Care Pack
).
• see the Contact HP worldwide (in English) webpage
act.html
In other locations,
(
http://welcome.hp.com/country/us/en/wwcont ).
Server information you need
fo
faced
odel, and version
on:
r
and their size and speed
nnected peripheral devices
other optional HP or Compaq hardware
n
• on:
g system information ("Operating system information you need" on page 79)
ird-party, HP, and Compaq software installed
here information, if installed
tion of latest drivers installed
of latest ROM/BIOS
e on array controllers and drives
•
Operating system information you need
Depe i sked for certain pieces of information. Be prepared to access
the informati following sections, based on operating system used.
Microsoft® operating systems
Collect the f
Be re contacting HP technical support, collect the following information:
• Explanation of the issue, the first occurrence, and frequency
• Any changes in hardware or software configuration before the issue sur
• Third-party hardware information:
o Product name, m
o Company name
• Specific hardware configurati
o Product name, model, and serial numbe
o Number of processors and speed
o Number of DIMMs
o List of controllers and NICs
o List of co
o List of any
o Network configuratio
Specific software informati
o Operatin
o List of th
o PCAnyw
o Verifica
o Verification
o Verification of latest firmwar
Results from attempts to clear NVRAM
nd ng on the problem, you may be a
on listed in the
ollowing information:
• Whether the operating system was factory installed
• Operating system version number
• A current copy of the following files:
Troubleshooting 79
