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TABLE OF CONTENTS
Logging on to Viewpoint ………………………………………………………………………………………….
Change Viewpoint Login options ….………………………………………………………………………….
Change your Password …………………………………………………………………………………………….
The Navigation Pane ………………………………………………………………………………………………..
The Status Bar ………………………………………………………………………………………………………….
Using Personal Statuses ……………….………………………………………………………………………….
Using Extension Lists ……………………………………………………………………………………………….
Instant Messaging ……………………………………………………………………………………………………
Using Call Monitor ……………………………………………………………………………………………………
Placing a Call on Hold/Transfer/Park ……………………………………………………………………….
Adding Notes/Sending Email about a Call ……………….……………………………………………….
Recording a Call ……………………………………………………………………………………………………….
Placing Calls using the Dial Bar …………………………………………………………………………………
Place Call to Dialog …………………………………………………………………………………………………..
Listening to your Voice Messages and Call Recordings …………………………………………….
Greetings: Managing & Recording …………………………………………………………………………..
Call Log Folder ………………………………………………………………………………………………………….
Call forwarding …………………………………………………………………………………………………………
Entering Contacts …………………………………………………………………………………………………….
Synchronizing Wave Voice Messages ……………………………………………………………………….
Contact Center Requirements ………………………………………………………………………………….
BCS Information ………………………………………………………………………………………………………
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