Wave database schema A-12
Appendix A: Creating Custom Reports
Wave Contact Center Administrator Guide
QueueSkillDefinitions table
The system-wide skill list is saved in this table.
PBEQueueSkills table
Agent skills are saved in this table.
PBEQueueAttributes table
Agent attributes are saved in this table.
Name Description
ID Unique identifier of each skill.
Name Name.
Name Description
ID Refer to agent/user's PhoneBookEntry record.
SkillID Refer to QueueSkillDefinitions record.
ProficiencyValue The proficiency value.
Name Description
ID Refer to agent/user's PhoneBookEntry record.
Cost Agent's Cost.
Custom1 Agent's Custom1 value.
Custom2 Agent's Custom2 value.
Custom3 Agent's Custom3 value.
Release 2.0 Service Pack 1
