Outbound Long Distance Summary report 7-63
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Reading the Outbound Long Distance Summary report
Report tab
The Report tab displays the following information in a bar chart:
•
Interval. Each interval in the reporting period is labeled along the x-axis of the report.
•
Long Distance Calls. Total number of outbound trunk calls per interval whose numbers
do not begin with any of the digit sequences listed in the
Toll free options field in the
Reporter Options dialog. Displayed as bars, and read against the left y-axis of the report.
•
Duration. Total duration of all outbound long distance calls per interval. Displayed as a
line, and read against the right y-axis of the report.
Release 2.0 Service Pack 1
