Outbound Long Distance Summary report 7-62
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Outbound Long Distance Summary report
You can use this report to track your outbound long-distance phone traffic and estimate a phone
bill for a given period. The chart displays the total number of outbound long distance calls and
the duration of each. The Data tab shows the estimated cost of your long distance calls.
Before running the Outbound Long Distance Summary report
You cannot run this report unless your system has been set up in the following way:
• One or more Organizations are defined. (See Chapter 20 in the Wave Global
Administrator Guide for more about using Organizations.)
• In-state area codes are defined in the Reporter Options dialog.
Setting options: Outbound Long Distance Summary report
The following options are available for this report:
•
Organization. Organization to report on.
•
Period. Time frame to report on. If you select Custom Date Range, you must also specify
the range’s
Start and End dates.
•
Interval. Interval by which results are to be reported (Hours, Days, Weeks, Months,
Quarters, or Years).
Your long distance carrier can provide you with exact values to enter in the following fields:
•
Cost per minute. Per-minute cost of your long distance calls. For example, to represent a
cost of 5 cents (US) per minute, enter
.05.
•
Cost interval in seconds. Length of each interval into which a minute is divided for the
purposes of calculating the cost of each call.
Release 2.0 Service Pack 1
