Problem Possible cause Solution
Long hairs obstruct the shaving heads. Clean the shaving heads by following
the steps of the extra-thorough
cleaning method (see chapter
‘Cleaning and maintenance’).
Specifi c types only: The Jet Clean System
has not cleaned the shaver properly,
because the cleaning fl uid in the cleaning
chamber is soiled or the cleaning fl uid
level is too low.
Clean the shaver thoroughly before
you continue shaving. If necessary, clean
and refi ll the cleaning chamber (see
chapter ‘Cleaning and maintenance’).
The shaver does
not work when I
press the on/off
button.
The rechargeable battery is empty. Recharge the battery (see chapter
‘Charging’).
Specifi c types only: The travel lock
is activated.
Press the on/off button for 3 seconds
to deactivate the travel lock.
The shaving head holder is soiled or
damaged to such an extent that the
motor cannot run.
Clean the shaving head holder or
replace it (see chapters ‘Cleaning and
maintenance’ and ‘Replacement’).
The temperature of the shaver is too
high. In this case, the shaver does not
work.
Let the shaver cool down. As soon
as the temperature of the shaver has
dropped suffi ciently, you can switch on
the shaver again.
RQ1187CC only:
The shaver is not
entirely clean after
I clean it in the Jet
Clean System.
The cleaning fl uid in the cleaning
chamber is soiled.
Empty and rinse the cleaning chamber
and refi ll it with new cleaning fl uid.
The cleaning fl uid level is too low. If the
fl uid volume in the cleaning chamber
drops below the minimum level during
the cleaning program, the program
aborts.The cleaning light and the
‘cleaning chamber empty’ symbol fl ash
at intervals and the holder returns to its
starting position.
Refi ll the cleaning chamber with
cleaning fl uid to a level between the
two lines (see chapter ‘Cleaning and
maintenance’).
You have used another cleaning fl uid
than the original Philips cleaning fl uid.
Only use HQ200 Philips Cleaning
Fluid.
RQ1187CC only:
The Jet Clean
System does not
work when I press
the on/off button.
The Jet Clean System is not connected
to the mains.
There is no electrical connection
between the Jet Clean System and the
shaver.
Press the shaver tightly into the holder
to lock it into place.
Problem Possible cause Solution
The shaver is not
fully charged after
I charge it in the
charger/Jet Clean
System .
You have not placed the shaver in the
charger/Jet Clean System properly.
Make sure you press the shaver until it
locks into place.
ENGLISH ENGLISH
Problem Possible cause Solution
Long hairs obstruct the shaving heads. Clean the shaving heads by following
the steps of the extra-thorough
cleaning method (see chapter
‘Cleaning and maintenance’).
Specifi c types only: The Jet Clean System
has not cleaned the shaver properly,
because the cleaning fl uid in the cleaning
chamber is soiled or the cleaning fl uid
level is too low.
Clean the shaver thoroughly before
you continue shaving. If necessary, clean
and refi ll the cleaning chamber (see
chapter ‘Cleaning and maintenance’).
The shaver does
not work when I
press the on/off
button.
The rechargeable battery is empty. Recharge the battery (see chapter
‘Charging’).
Specifi c types only: The travel lock
is activated.
Press the on/off button for 3 seconds
to deactivate the travel lock.
The shaving head holder is soiled or
damaged to such an extent that the
motor cannot run.
Clean the shaving head holder or
replace it (see chapters ‘Cleaning and
maintenance’ and ‘Replacement’).
The temperature of the shaver is too
high. In this case, the shaver does not
work.
Let the shaver cool down. As soon
as the temperature of the shaver has
dropped suffi ciently, you can switch on
the shaver again.
RQ1187CC only:
The shaver is not
entirely clean after
I clean it in the Jet
Clean System.
The cleaning fl uid in the cleaning
chamber is soiled.
Empty and rinse the cleaning chamber
and refi ll it with new cleaning fl uid.
The cleaning fl uid level is too low. If the
fl uid volume in the cleaning chamber
drops below the minimum level during
the cleaning program, the program
aborts.The cleaning light and the
‘cleaning chamber empty’ symbol fl ash
at intervals and the holder returns to its
starting position.
Refi ll the cleaning chamber with
cleaning fl uid to a level between the
two lines (see chapter ‘Cleaning and
maintenance’).
You have used another cleaning fl uid
than the original Philips cleaning fl uid.
Only use HQ200 Philips Cleaning
Fluid.
RQ1187CC only:
The Jet Clean
System does not
work when I press
the on/off button.
The Jet Clean System is not connected
to the mains.
There is no electrical connection
between the Jet Clean System and the
shaver.
Press the shaver tightly into the holder
to lock it into place.
Problem Possible cause Solution
The shaver is not
fully charged after
I charge it in the
charger/Jet Clean
System .
You have not placed the shaver in the
charger/Jet Clean System properly.
Make sure you press the shaver until it
locks into place.
ENGLISH ENGLISH
RQ1187CC-87-67_EN_A6_CS3.indd 53 13.5.13 2:44:55 PM
