The printer's start-up process does not complete
If the printer's start-up process stops when the front panel is displaying the number 17, this indicates
that there is a problem with the file system on the printer's hard disk, so the printer is checking the whole
file system and making any necessary corrections. This problem can arise when there has been a power
cut while the printer was switched on, or if there is a physical problem with the hard disk.
Checking the whole file system normally takes about half an hour. There is nothing you can do to speed
it up. If you turn off the printer, the file system check will restart whenever you turn it on again.
If you experience this problem repeatedly when there has been no power cut, contact your customer
service representative.
A front panel message
The front panel displays messages of many kinds; some allow you to continue using the printer while
others require you to take action before you can continue.
●
If the printer detects a condition of which you should be aware, it displays a message for your
information. Examples of information messages are performance limiting conditions and printer
maintenance requirements. Once you have read the message you can remove it by pressing
the Select key and continue to use the printer.
●
If the printer detects an error, an error code and short message are displayed on the front panel.
The following table provides suggested actions to recover from these error conditions:
Code Short message Suggested action
01.3:01 RM2 Not Connected Check the cable at the rear between Roll Module 2 and the
Printer is correctly connected.
13:01 Reseat all cartridges Remove and re-insert all the print cartridges; see Remove an ink
cartridge on page 88 and Insert an ink cartridge on page 91. If
the problem persists, please contact your customer service
representative.
26.0:01 Reseat yellow cartridge The yellow cartridge is not detected, please try to re-install it;
see
Remove an ink cartridge on page 88 and Insert an ink
cartridge on page 91. If the problem persists, please contact your
customer service representative.
26.1:01 Reseat magenta cartridge The magenta cartridge is not detected, please try to re-install it;
see
Remove an ink cartridge on page 88 and Insert an ink
cartridge on page 91. If the problem persists, please contact your
customer service representative.
26.2:01 Reseat black cartridge The black cartridge is not detected, please try to re-install it;
see
Remove an ink cartridge on page 88 and Insert an ink
cartridge on page 91. If the problem persists, please contact your
customer service representative.
26.3:01 Reseat cyan cartridge The cyan cartridge is not detected, please try to re-install it;
see
Remove an ink cartridge on page 88 and Insert an ink
cartridge on page 91. If the problem persists, please contact your
customer service representative.
176 Chapter 19 The problem is... (other topics) ENWW
Other problems
