Function 6: Recording IVX 128
F.2
•
Holiday Main Greeting Prompt: 540
— Plays to callers when the system has been manually
placed in holiday mode.
Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial
your party’s extension, at any time, or please call back during regular business hours.”
Note: While in holiday mode, IVX 128 follows night mode programming for call routing. The
day/night mode setting and holiday greeting can be activated remotely (see “Remote set-
ting of day, night and holiday modes," page B.4).
Function 62: Record directory names
This function is accessible only if a Directory Branch has been created as part of Auto Attendant
programming. Enter the extension number and record the name (and, if this is a by-alpha branch,
input the name key.)
Important: Copy the included worksheet for preparing directories and making future changes.
As names change, the Administrator can enter this function and change any field via
the Administrator password.
1. 2. 3.
Ext. Recorded name Key
102 George Straite 4
113 Janet Smith 5
Each programming step is defined as follows:
1.
Extension number
— Enter the extension number for the directory name.
2.
Record name
— Press 1 to begin recording and press 1 again when finished.
3.
Name key
— (Necessary if the directory type is by-alpha; consult the Installer for more details.)
Enter the numeric equivalent to the letters appearing on a phone keypad (for Q or Z, use 1).
Note: To re-record the prompt that says, “Enter the first letter of the person’s last name,” you must
enter Function 61 and then enter the ID number of the directory branch.
Function 63: Message-on-hold (MOH) programming
MOH can be:
• A live feed from an external music source connected to the MOH connector located on the side
of the cabinet.
• One of three default, generic MOHs pre-recorded by the factory.
• One of up to five custom MOHs loaded into the system by using a cassette recorder connected to
the MOH connector.
Note: If ACD is used, we recommend that you use Prompt 590, Prompt 591 or a custom prompt
without periodic “voice-overs,” since the ACD Hold Prompt also will be played while a caller
is on hold.
