Produtos da Marca Dell

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Troubleshooting

Reinstalling the Hardware Driver

Common Problems and Solutions

Diagnostics

Getting Help

Reinstalling the Hardware Driver

ToreinstalltheDellXcelerator™driver,followthesesteps:

1. EnsurethattheDellXcelerator™isconnectedtothecomputer.

2. With Windows®running on your computer, insert the Dell Resource CD into your CD/DVD-ROM drive.

3. If the Dell Resource CD window does not open automatically, double click on My Computer on your desktop and then double click on the CD/DVD drive

containing the Dell Resource CD.

4. Follow the instructions provided by the Dell ResourceCDtolocatethevideodriverpackageforyourDellXcelerator™card.

5. Once you have located the package, select the Lumanate setup.exe to unzip the drivers on to the hard drive and install the drivers.

6. At the Setup Complete screen, select Yes and click Finish to restart your system.

Common Problems and Solutions

Diagnostics

The user diagnostics program can be used to determine if the hardware and driver are working properly. The user diagnostics application is located in:

For Vista 32-bit: C:\Program Files\Lumanate\LazerUsb

For Vista 64-bit: C:\Program Files (x86)\Lumanate\LazerUsb

Double-clickontheapplicationfile(xlrtdiag.exe).ThiswillbringuptheDellXcelerator™UserInterface.Torunthediagnostics,clickonthe"Run"button.The

software will run a number of tests on the device and will report back the status. If the device is OK, a PASS message will be displayed. If the device FAILS the

test, contact Dell technical support.

Getting Help

If the troubleshooting procedures in this document do not resolve the problem, please contact Dell Inc. for technical assistance by visiting the Dell Support

Website at support.dell.com or calling 1-800-BUY-DELL.

NOTE:It is very important that the USB cable provided with this device is used.

Hardware Detection

Problem

Cause

Solution

Hardware not detected by Windows

operating system.

TheDellXcelerator™isnot

connected properly.

Remove and reinsert the USB cable into the

computer.

Drivers are not installed or are

damaged.

Drivers are not properly loaded. Run

setup.exe from the Dell Resource CD.

TheDellXcelerator™devicemay

be defective.

RuntheDellXcelerator™Diagnostics

program and follow the on-screen prompts.

If the diagnostics completes with a PASS,

the device is OK. If the test completes with

a FAIL, write down the error message and

contact Dell Tech Support at 1-800-624-

9896.

Performance Issues

Problem

Cause

Solution

Slow transcode/transrate

performance.

TheDellXcelerator™boardmay

not be installed.

EnsurethattheDellXcelerator™cardis

installed in the computer.