56
Getting Help
Diagnostic Checklist
•Name:
•Date:
•Address:
•Phone number:
•Service Tag and Express Service Code
(located on a label at the back of the
computer):
•Return Material Authorization Number
(ifprovided by Dell support technician):
•Operating system and version:
•Devices:
•Expansion cards:
•Are you connected to a network? Yes/No
•Network, version, and network adapter:
•Programs and versions:
See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
•Error message, beep code, or diagnostic
code:
•Description of problem and
troubleshooting procedures you
performed:
