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Getting Help
Before You Call
NOTE: Have your Express Service Code
ready when you call. The code helps
Dell’s automated‑support telephone
system direct your call more efficiently.
You may also be asked for your Service
Tag (located at the back of your
computer).
Locating Your Service Tag and
Express Service Code
The Service Tag and Express Service Code
for your computer can be found on a label
at the back of your computer (see “Back View
Features” on page 20).
Remember to fill out the following
Diagnostics Checklist. If possible, turn on your
computer before you call Dell for assistance
and call from a telephone at or near the
computer. You may be asked to type some
commands at the keyboard, relay detailed
information during operations, or try other
troubleshooting steps possible only at the
computer itself. Ensure that the computer
documentation is available.
