HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your station.The
button that the call appears on will have a slow flashing amber light.
• When your phone rings, lift the handset or press the ANS/RLS key to answer
the recall. If you are using a 7B phone you must use the handset to talk to the
calling party.
• If you do not answer this recall within a pre-programmed period of time,it will
go to the system operator.
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with anoth-
er extension:
• Press the TRSF key; you will receive transfer dial tone. Your call is placed on
transfer hold.
• Dial the extension number.
• Consult with the internal party.
• Press TRSF to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the TRSF key will toggle between the outside party
and internal extension. If necessary you may disconnect either one of the parties
by pressing the DROP button.
RETRIEVING CALLS HELD AT
ANOTHER STATION
When a line is on hold and it appears on your keyset,press the line button with the
red flashing light.
When a line is on hold and it does not appear on your keyset, dial 12 plus the line
number or the extension number of the station that placed the call on hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPK key before you begin dialing.
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TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways.You can
do a screened transfer by informing the other extension who is calling or you can
do a blind transfer without notification.
• While on a call, press the TRSF key and dial an extension number or group
number. Your call is automatically put on transfer hold.
OR
Press a DSS key or station group key. Your call is automatically put on transfer
hold.
• Hang up when you hear ringing (this is an unscreened or blind transfer). OR
Wait for the called party to answer and advise him/her of the call and hang up.
If the transfer is refused, you will be reconnected to the outside line when the
called station hangs up or you can press TRSF to return to the outside party. If
you wish to send the call to another extension without waiting for the first sta-
tion to hang up, simply press another DSS button.
OR
Press the CALL button or C.O. line key to return to the outside party and begin
the transfer process again.
When you are transferring a call to a keyset set for Voice Announce or Auto
Answer, the transferred call will always ring.
NOTES:
1. After the inside party answers, you may alternate back and forth between the
parties by pressing the TRSF key.
2. If you receive No More Calls tone, that station has no key available to receive
another call. Press TRSF to return to the other party.
3. You cannot transfer an Intercom call by pressing a DSS key. You must press the
TRSF key and dial the destination extension number.
TRANSFER WITH CAMP-ON
When you are transferring a call to another station and you receive a busy signal,
you may camp the call on to this station. Simply hang up when you hear the busy
signal.The called party will be alerted that a call is waiting for them.
NOTE:If you receive No More Calls tone,that station has no key available to receive
another call. Press TRSF to return to the outside caller.
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