Automobile Product Defect Report Guide
197
fall down during working;
The seat or seat backrest catch
some sudden troubles during the
vehicle is traveling;
The key components may break
suddenly or fall down, which result the
vehicle is out of control or the
professional or other people is injured;
The circuit system failure may
result the fire disaster or the lamp not
light;
The jack or lifter may break down,
which result the death or injury of
operator;
The air bag swells in the case that
it shall not swell.
For the other vehicle quality
problems apart from the safety defect,
the State encourage the manufacturers
to recall these fault vehicles according
to the procedures provided in the
Regulation. In general, the following
fault can’t be considered as a safety
defect:
Audio system failure;
Paint quality or garnish blemish.
z
Report and Complaint
According to the related provision of
the Regulation, the owner has the right
to complain or reflect the defect of
automobile product to the
administrative departments in charge
and operators concerned, and submit
the recommendation, which the related
investigation on the defect product
recall is developed, to the
administrative departments in charge.
The “problems” reflected by the
owners are the important clues which
are used by the administrative
departments in charge and vehicle
manufacturers to determine whether the
vehicle has defect(s). So, If you find
that the vehicle may have defect(s),
you shall actively complain or report it.
Immediately report the details of a
problem to the Defect Product
Management Center of the General
Administration of Quality Supervision,
Inspection and Quarantine of P. R. of
China, and search whether the
manufacturer has already implemented
the recall of the defect product. For
more information, please contact:
URL: www.qiche365.org.cn
Telephone: 86+10 6553 7365
Fax: 86+10 6552 7365
Address: Room 1061, Xinzhong
Building, N0 2, Xinzhong West Street,
Dongcheng District (100027), Beijing,
China.
Apart from reporting to the Defect
Product Management Center, the owner
also shall report this problem to the
vehicle manufacturer concerned. For
the specific contact method, see the
attached documents of the vehicle
manufacturer.
z Report (Complaint)
Preparation
Certificate number
The certificate umber of the
complainant is very important when the
identity of owner and the recall
notification are determined. Please
provide the certificate number of the
owner when sends the complaint. The
requirements to fill out the number are
as follows:
9 If the owner is a natural person,
fill out the number of ID card or
passport in the Certificate
Number column;
9 If the owner is an enterprise or
institution, fill out the code of the
enterprise or institution or the
code of legal person
