Preface
This document provides guidelines for configuring, troubleshooting, and optimizing 1:1 (non-virtualized) remote
computing using PCoIP host cards and PCoIP zero clients. Topics include:
• PCoIP Configuration Tools (Web interface, onscreen display, and Management Console)
• Firmware versions
• Network considerations and bandwidth management
• IP addresses
• Connection problems
• Video and audio issues
• WAN and VPN connectivity
Note: VMware® View™ is now capable of brokering 1:1 remote workstation sessions between PCoIP host cards
and zero clients. Virtually all the information in this guide, including that on configuration tools, bandwidth and
image quality, connection problems, video, audio, and WAN, also applies to 1:1 remote sessions brokered by
VMware View. The key dierences are that in a VMware View environment, the View Agent must be installed
on the host machine, and VMware View serves as the connection broker, so host-client connections (and
associated information, such as IP addresses) are configured in View rather than via Teradici configuration tools.
Note: The specifications are subject to change without notice.
Additional Support
Your PCoIP solution vendor should be your first contact for PCoIP support and information.
Teradici manages a support site (https://w ww.support.teradici.com) that provides documentation, a
knowledge base, and downloads of Teradici firmware and software. The following detailed documents are
available in the Documentation section of the Teradici support site.
• PCoIP Desktop System Quick Start Guide (TER0809002)
• PCoIP Administrative Interface User Manual (TER0606004)
• PCoIP VPN Deployment Guide (TER0902002)
• PCoIP User Guide (TER0806003)
• Using PCoIP Host Cards Brokered by VMware View 4 (TER0911004)
You will require a user name and password to access the Teradici support site. Contact support@teradici.com
to request access to the support site.
Using PCoIP® Zero Clients with PCoIP Host Cards
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