Prodotti del Marchio D-Link

RESNETTROUBLESHOOTINGGUIDE

UNDERGRADRESIDENCES



InResServices 

E-mail: [email protected] • Phone: 416 736-5611 • Web: inres.yorku.ca

Thismeansyourcomputeroracomputerconnected

toarouterhasbeeninfectedwithmalware

(virus/spyware/adware/ircbot/worm).Youwillnot

beabletoconnectuntilyoureportbacktousthat

youhavedisinfectedandpatchedallcomputers.

Visitthewebsiteforfurtherinstructions:

http://resnet.yorku.ca/virus

8)Cannotconnectusingmyrouter?

a) Reboottherouter(powercycleit).Removethe

poweradapterfromtherouterforoneminute.

Seeyourroutermanufacturer’sguideformore

informationandfurthertroubleshootingaswe

DONOTtroubleshootrouterconnectivityissues.

NOTE:D

‐LinkDIR‐601router:Duetopoorly

configuredsoftware,D‐LinkDIR‐601isnot

compatiblewithResNet.



b) Ifthereisaconnectionproblemwiththe

router,yourPCmustbeconnecteddirectlyto

thewalljackforUITInResServicesto

troubleshoot.Ifyoucanseethe

ResNetpage

whenyourPCisdirectlypluggedintothewall

jack,thenit’slikelyyourrouterisimproperly

configured.PleaserefertotheInReswebsite

forourpolicyandbasicinstructionsforrouters,

inadditiontoyourrouteruser'sguide:

http://resnet.yorku.ca/router.html

PLEASENOTE:UITdoesnotprovidetechnical

supportforrouters.



9)Ihadaninternetconnectiontomycomputerand

nowIdon’t.

Ifpossible,tryyourcomputeronanotherjackina

differentroomortryanothercomputeronthejack

inyourroom[Makesuretowait6

minutesbefore

youplugthecomputerintothejack].Ifyour

computerworkselsewhere,thenit'spossiblethat

theportinyourroomisfaulty,andiftheother

computerworksonyourport,thenit'slikelyyour

computerisimproperlyconfigured.ContactInRes

Servicesifyoususpectyourport

isfaulty.

10)StillhavingproblemswithResNetservice?

ContactInResServicesviaemail[email protected]or

phone4167365611.

Pleasebesuretoincludethefollowinginfo:

 Yourname

 StudentID/EmployeeID/GuestUser‐ID

 Contactnumber

 BuildingandRoomnumber.

 Descriptionoftheproblem.

‐Indicatewhich

troubleshootingstepsyou'vetaken.

InResServices‐FAQpage

http://inres.yorku.ca/faq.html