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General troubleshooting
If your appliance does not appear to be functioning correctly, please
refer to the table below before calling the Customer Care Helpline.
Malfunction Cause Solution
Does not work
on any program.
1) Plug not in socket.
2) Not switched on.
3) Power failure.
4) Fuse blown.
5) Door open.
1) Plug it in.
2) Switch it on.
3) Check.
4) Check.
5) Close door.
Does not fill with
water.
1) See above.
2) Tap turned off.
3) Program selection
knob not correctly
positioned.
4) Fill hoses are
kinked.
1) Check.
2) Turn tap on.
3) Position the program
selection knob correctly.
4) Straighten the fill hoses.
Water does not
drain away.
1) Kink in discharge
hose.
2) House drain is
blocked.
1) Straighten discharge hose.
2) Clean drain.
Water on floor
around the
washer dryer.
1) Leaking gasket
between tap and
water inlet hose.
2) House drain is
blocked.
3) Soap drawer
blocked with soap
residues.
1) Replace gasket and tighten
hose and tap well.
2) Clean drain.
3) Clean soap drawer.
Does not spin.
1) Water has not yet
drained away.
2) “No Spin” selected.
1) Wait a few minutes for
machine to empty.
2) Reset button to choose a
spin speed.
Spinning starts
late or the
machine does
not spin.
1) The imbalance
control system has
activated because the
laundry is unevenly
distributed in the
drum.
2) If the laundry is still
not evenly distributed
after 10 minutes, the
machine will not spin.
1) The appliance will redistribute
the laundry by reversing the
drum rotation. This may take
several attempts before the
laundry is evenly distributed and
normal spinning can resume.
2) In the event of this,
redistribute the load manually
and select the program again.
Machine vibrates
a lot during spin.
1) Washer dryer not
completely level.
2) Transit brackets
not removed yet.
3) Load not
distributed evenly.
1) Adjust the adjustable feet.
2) Remove the transit brackets.
3) Rearrange the laundry
evenly.
Door will not
open.
1) Two minutes have not
elapsed since the program
finished.
1) Wait two minutes.
Spin speed
increases.
1) During drying the drum
will accelerate to a higher
speed to distribute the
load and optimise the
N/A
