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Supervisor features
The indicator beside the Display Queue key gives a visual indication of the number of
calls in the ACD queue. The following table lists the four states for this indicator:
Indicator Queue Status Meaning
Off Light There are few or no calls
waiting.
On Normal An acceptable number of calls
are waiting.
Slow Flashing Busy Calls are backing up in the
queue. Calls overflowing to this
queue are not being accepted.
Fast Flashing Overloaded Too many calls in this queue.
New calls are being overflowed
to another queue.
