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Supervisor features
Display Agent Status
Use the Display Agent feature to view a summary of current status for all agents that
have an agent Position ID key assigned on the Supervisor’s telephone.
Click the Display Agent key. The display
summary information displays for twelve
seconds or until another feature key is
clicked.
Agent positions in the Not Ready state are
counted as busy on either ACD calls or
non-ACD calls, as specified by your system
administrator.
Display Queue
Use the Display Queue feature to view the status of the number of calls waiting in the
queue.
Click the Display Queue key.
The queue’s status appears on your
telephone display:
DisplayAgt
DisplayQue
Calls Waiting
Number of
manned positions
Calls time overflowed
into this queue
Length of time first
call has waited
