Problem Possible solution
The spin phase does not
operate or the washing
cycle lasts longer than
usually.
• Adjust manually the items in the tub and start the spin phase
again. This problem may be caused by balance problems.
•
Set the spin option.
• Set the drain option if you set an option which ends with water
in the drum.
• If above mentioned solutions do not help, contact the Author-
ised Service Centre (as the filter of the drain pump may be clog-
ged).
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight and
there is not water leakages.
•
Make sure that the water inlet hose and the drain hose have no
damages.
• Make sure you use the correct detergent and the correct quan-
tity of it.
You cannot open the ap-
pliance door.
• Make sure that the washing programme is finished.
•
Set the drain or the spin option if there is water in the drum.
• Do the emergency drain procedure. See "Frost precautions" (in
"Care and Cleaning" chapter).
The appliance makes an
unusual noise.
• Make sure the levelling of the appliance is correct. Refer to 'In-
stallation instruction'.
•
Make sure that the packaging and/or the transit bolts are re-
moved. Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too small.
The appliance fills with
water and drain immedi-
ately.
• Make sure that the drain hose is in the correct position. The end
of the hose may be too low. Refer to 'Installation instruction'.
The cycle is shorter than
the time displayed.
• The appliance calculates a new time according to the laundry
load. See the ‘Consumption Values’ chapter.
The cycle is longer than
the time displayed.
• An unbalanced laundry load increases the duration time. This is
a normal behaviour of the appliance.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different detergent.
•
Use special products to remove the stubborn stains before you
wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an option. • Make sure that you press only the wanted touch button(s).
After the check, activate the appliance. The
programme continues from the point of
interruption.
If the problem occurs again, contact the
Authorised Service Centre.
If the display shows other alarm codes.
Deactivate and activate the appliance. If the
problem continues, contact the Authorised
Service Centre.
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