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HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
• Any and all pre-existing conditions that occurred (i.e., took place) prior to the purchase date of the HP Care Pack
service
• Product obsolescence
• Any equipment relocated outside the country of purchase and not covered by a Travel + Accidental Damage
Protection HP Care Pack
• Damaged or defective LCD screens when the failure is caused by abuse or is otherwise excluded herein
• Intentional damage that results in a cracked or damaged computer display screen or damaged monitor
• Damage due to police action, undeclared or declared war, nuclear incident, or terrorism
• Alteration or modication of the covered product in any way
• Unexplained or mysterious disappearance and any willful act to cause damage to the covered product
• Reckless, negligent, or abusive conduct while handling or using the product. If protective items such as
covers, carrying cases or pouches, etc., were provided or made available for use with the covered product, the
Customer must continually use these product accessories to be eligible for protection under this accidental
damage coverage service. Reckless, negligent, or abusive conduct includes, but is not limited to, the treatment
and use of the covered product(s) in a harmful, injurious, or oensive manner that may result in its damage, and
any willful or intentional damage to the product. Any damage resulting from such acts are NOT covered by this
accidental damage protection service feature.
For HP commercial and consumer products, accidental damage from handling is limited to one incident per
product per 12-month period commencing from the HP Care Pack service start date.
Once the specied limit is reached, the cost of repair for any additional claims will be charged on a time-
and-materials basis, but all other aspects of the HP Care Pack service purchased will remain in eect unless
specically documented otherwise in the country of purchase.
For those Customers with a history of signicantly high claims, HP also reserves the right to deny acceptance of
requests to purchase the accidental damage from handling service feature.
Limitations to the defective media retention and comprehensive defective material retention service feature
options
The defective media retention and comprehensive defective material retention service feature options apply only
to eligible data retentive components replaced by HP due to malfunction. It does not apply to any exchange of
data retentive components that have not failed.
Data Retentive components that are specied by HP as consumable parts and/or that have exceeded the
maximum supported lifetime and/or the maximum usage limit as set forth in the manufacturer’s operating
manual, the product QuickSpecs, or the technical data sheet are not eligible for the defective media retention or
the comprehensive defective material retention service feature option.
Defective media retention service and comprehensive defective material retention service coverage for options
designated by HP as requiring separate coverage, if available, must be congured and purchased separately.
Failure rates on these components are constantly monitored and HP reserves the right to cancel this service
with 30 days’ notice if HP reasonably believes that the Customer is overusing the defective media retention or
comprehensive defective material retention service feature option (such as when replacement of defective data
retentive components materially exceeds the standard failure rates for the system involved).
HP SHALL HAVE NO OBLIGATION WHATSOEVER WITH RESPECT TO THE CONTENTS OF OR THE DESTRUCTION OF ANY
DATA RETENTIVE COMPONENT RETAINED BY THE CUSTOMER. NOTWITHSTANDING ANYTHING IN HP’S CURRENT
STANDARD SALES TERMS OR THE TECHNICAL DATA SHEET TO THE CONTRARY, IN NO EVENT WILL HP OR ITS
AFFILIATES, SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL
DAMAGES OR DAMAGES FOR LOSS OF OR MISUSE OF DATA UNDER THIS DEFECTIVE MEDIA RETENTION OR
COMPREHENSIVE DEFECTIVE MATERIAL RETENTION SERVICE.
