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HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
The following activities are excluded from this service:
• Backup, recovery, and support of the operating system, other software, and data
• Operational testing of applications, or additional tests requested or required by the Customer
• Troubleshooting for interconnectivity or compatibility problems
• Support for network-related problems
• Services required due to failure of the Customer to incorporate any system x, repair, patch, or modication
provided to the Customer by HP
• Services required due to failure of the Customer to take avoidance action previously advised by HP
• Services that, in the opinion of HP, are required due to improper treatment or use of the product
• Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install,
repair, maintain, or modify hardware, rmware, or software
Exclusions to the accidental damage protection service feature option
Eligibility for purchase of the accidental damage protection service feature requires the product to be covered by
a factory warranty or a warranty extension service with coverage duration equal to or longer than the accidental
damage protection service. The accidental damage protection service feature provides protection against sudden
and unforeseen accidental damage from handling, provided such damage occurs in the course of regular use. It
does not cover the following situations and damage due to:
• Normal wear and tear; change in color, texture, or nish; gradual deterioration; rust; dust; or corrosion
• Fire, a vehicular or homeowner’s accident (in cases in which said accident is covered by an insurance policy or
other product warranty), act of nature (including, without limitation, oods), or any other peril originating from
outside the product
• Exposure to weather conditions or environmental conditions that are outside of HP specications, exposure to
hazardous (including bio-hazardous) materials, operator negligence, misuse, mishandling, improper electrical
power supply, unauthorized repairs or attempts to repair, improper and unauthorized equipment modications,
attachments or installation, vandalism, animal or insect damage or infestation, defective batteries, battery
leakage, lack of manufacturer-specied maintenance (including the use of inappropriate cleansers)
• Error in product design, construction, programming, or instructions
• Maintenance, repair, or replacement necessitated by loss or damage resulting from any cause other than
normal use, storage, and operation of the product in accordance with the manufacturer’s specications and
owner’s manual
• Theft, loss, mysterious disappearance, or misplacement
• Data loss or corruption; business interruptions
• Fraud (including, but not limited to, incorrect, misleading, erroneous or incomplete disclosure of how the
equipment was damaged to the Customer’s adjudicator, the servicer, or HP)
• Accidental or other damage to the product that is cosmetic in nature, meaning damage that does not impact
operation and functioning of the computer
• Computer monitor screen imperfections including, but not limited to, ‘burn-in’ and missing pixels, caused by
normal use and operation of the product
• Damage to product(s) whose serial numbers are removed or altered
• Damage or equipment failure that is covered by manufacturer’s warranty, recall, or factory bulletins
• Damage caused during the Customer’s shipment of the covered product to or from another location
• Damage to hardware, software, media, data, etc., stemming from causes including, but not limited to, viruses;
application programs; network programs; upgrades; formatting of any kind; databases; les; drivers; source
code; object code or proprietary data; any support, conguration, installation or reinstallation of any software
or data; or use of damaged or defective media
