Data Sheet
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Figure 3. Cisco Unified SRST Using Cisco 1861
Cisco Unity Express
The optional embedded Cisco Unity Express helps enable voicemail, desktop messaging, and
Automated-Attendant services for increased customer service and rich employee communications
experience.
Cisco Unified CallConnectors for Desktop Applications
The Cisco 1861 Integrated Services Router integrates with common Windows desktop
applications to give small business owners access to productivity gains once available only to
large businesses. With Cisco Unified CallConnectors, you can integrate your Cisco Unified IP
phones with common applications, including Microsoft Outlook, Internet Explorer, Microsoft
Dynamics CRM, or Salesforce.com CRM.
