Data Sheet
All contents are Copyright © 1992–2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 13 of 13
Service and Support
Leading-edge technology deserves leading-edge service and support. Cisco offers a wide range of
services programs to accelerate customer success. These innovative services programs are
delivered through a unique combination of people, processes, tools, and partners, resulting in high
levels of customer satisfaction. Cisco services help you protect your network investment, optimize
network operations, and prepare your network for new applications to extend network intelligence
and the power of your business.
Cisco SMARTnet
®
support gives businesses and IT staff direct, anytime access to Cisco engineers
and experts and award-winning online service tools to help ensure the fast, expert response and
accountability they require to resolve mission-critical network problems. Cisco SMARTnet support
provides:
●
Global access to the Cisco Technical Assistance Center (TAC) 24 hours a day
●
Access to extensive knowledgebase and productivity tools at Cisco.com
●
Next-business-day advance, hardware replacement (premium options available for
business-critical devices, such as under-2-hour replacement and onsite service)
●
Ongoing operating system software updates and upgrades
●
Major Cisco Unified Communications Manager Express and Unified Messaging Express
Software updates in protocol, security, bandwidth, and feature improvements
Limited 1-Year Hardware Warranty
For details about the Cisco 1861 Integrated Services Router Limited 1-Year Hardware Warranty,
visit
http://www.cisco.com/en/US/products/prod_warranties_item09186a00800df3b2.html.
For More Information
For more information about the Cisco integrated services routers, visit
http://www.cisco.com/go/ISRs or contact your local Cisco account representative.
Last Updated: 2/26/2008
Printed in USA C78-424172-02 02/08
