Troubleshooting Your Computer
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America Online® (America Online, Inc.)
EarthLink™ Network Total Access (EarthLink Network Inc.)
PC-Cillin® 2000 (Trend Micro, Inc.)
Quicken® 2002 New User Edition (Intuit Inc.)
QuickTime® (Apple Computer, Inc.)
RealOne™ (RealNetworks, Inc.)
Web site http://www.aol.com
telephone 800-827-3338
hours 7 days a week, 24 hours a day
Web site http://support.earthlink.net/
e-mail support@earthlink.net
telephone 800-890-5128, 800-890-6356
hours 7 days a week, 24 hours a day
Web site http://www.antivirus.com/pc-cillin/support/
telephone 949-387-7800; 900-820-8324
1
1 Support from 949-387-7800 is free of charge, but subject to delays. Support from 900-820-
8324 is fee-based, but offers immediate response.
hours M-F, 8 A.M.-5 P.M. (Pacific time)
Web site http://www.intuit.com/support
telephone 900-555-4932; 800-644-3193
1
1 Support from 900-555-4932 is fee-based. Support from 800-644-3193 is automated and free
of charge.
hours M-F, 5 A.M.-5 P.M. (Pacific time)
Web site http://www.apple.com
telephone 800-275-2273
hours M-F, 6 A.M.-6 P.M. (Pacific time)
Web site(s) http://service.real.com/rjoptions.html
e-mail http://service.real.com/help/call.html (online e-mail form)
