Productos de la Marca Vodafone

Hints

and tips

No connection can be opened (2)

Wait a few minutes and try to connect again. This is most often –

a temporary problem. If the problem persists, please try the

steps below

Close the application window and then re-open it –

Re-start your Vodafone Pocket WiFi™ 4G and connecting –

devices

Open the Pocket WiFi™ online dashboard window –

Select the Account tab –

Select the Account type heading in the Navigation bar –

Check that the type of account you have with your mobile –

network operator is selected in the drop-down menu

Check the device is set to automatically connect to the –

network. In roaming, the device is setup to not automatically

connect to the network. The device should prompt you to

connect to the network via the application window.

Select the Settings heading on the Navigation bar –

Select the Network entry in the Menu bar on the left –

Check which option is selected. If the option is set to a –

‘Preferred’ option, set it to an ‘Only’ option

Click ‘Save’ to save your change –

If you are using a VPN (Virtual Private Network), contact the –

administrator of your VPN.

Note: If you want to

re-install the software

from the device, you

need to first delete the

Vodafone Pocket WiFi

software from your

computer.

– From the Windows

Start menu, select

Settings>Control

Panel> Add or

Remove Programs

(XP) or Programs and

Features (Windows 7)

– Remove the

Vodafone Pocket

WiFi software

– Re-attach your

device to your

computer using

the USB cable and

the software will

re-install.

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