13
Hints
and tips
The online dashboard won’t install on Windows
If the software does not install, or the install progress bar keeps
looping
From the Windows Start menu, select Settings>Control –
Panel>System>Hardware>Device Manager
Expand ‘Universal Serial Bus Controllers’ –
Right-click ‘USB Mass Storage Device’ and select ‘Uninstall’ –
If your devices are not reloaded, select ‘Scan for Hardware –
changes’ from the ‘Action’ menu.
Cannot open the Pocket WiFi™ online dashboard window
The following things may prevent you from opening the Pocket
WiFi™ online dashboard window by double-clicking the desktop
icon (if you have installed via a USB connection) or entering
the address http://pocket.wifi or http://192.168.0.1 into your
web browser:
Your computer already has a connection via an ethernet LAN –
cable
Your computer already has a connection via a different WiFi –
network. You must be connected to the Vodafone Pocket
WiFi™ 4G via WiFi to access the application window
You may be using a VPN (Virtual Private Network). –
Unplugging the LAN cable, exiting your VPN, and checking that
you are connected to the Vodafone Pocket WiFi™ 4G SSID /
network may solve the problem.
The Linux licence
information can
be found here:
www.support.
vodafone.com/
VodafonePocketWiFi/
R215
Note: Please only use
the correct charger
for your region –
HW-050100x1W,
where “x” will be
one of U, E, B, A, or J,
depending on your
region. For details
about a specific
charger, contact your
network operator.
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