Troubleshooting_ 82
Configuration History always says "Failed"
• Make sure the followings:
- Check if your devices supports Samsung Private MIBs. (All the items in Configuration have dependency with MIB
information inside the device. Only Location, Contact, and Host Name are linked to public MIB, RFC1213. See
"MIB reference" on page 89)
- Check if your devices have SNMP Write Community name correctly. SNMP settings should be required because
this Configuration uses SNMP SET command.
- Check if your devices' SNMP Write Community name is same as SyncThru™ Admin 5's SNMP Write
Community name. Otherwise, SNMP communication between your devices and SyncThru™ Admin 5 always
fails. (See
"Connection Settings" on page 31 for details)
Understanding error codes
The following table shows all the error codes SyncThru™ Admin 5 defines. You can see the error codes in pop-up window
messages or log messages.
Brief description of meanings
MODULE CODE MEANING
Common 10003 Failed to connect to the device.
10005 Duplicate group name.
10006 Blocked device.
10007 Wrong credentials for local device discovery.
10008 No local device found.
10009 Wrong plug-in
Device 10010 Test print operation is not supported
File storage 11001 Invalid file
11002 The file does not support key
11003 File does not exist
11004 Permanent file type can not be deleted
11005 HTTP Error
Device
configuration
12002 Device is inaccessible
12003 Duplicate template name
12005 Please select any value
12013 Task successfully initialized, but some properties were not loaded
Device discovery 13001 Invalid CSV format
13007 No discovery settings selected
13008 Template xxx already exists in the database
Accounts & roles 15001 Account xxx already exists in the database
15003 While authentication is on you cannot delete your active account xxx
15004 Role xxx already exists in the database
LDAP settings 16001 LDAP server xxx already exists in the database
HTTP security 17001 Cannot switch authentication on while no users are present in the system
17002 Cannot switch authentication on while no users with "Admin" role
17003 Wrong certificate file
Email settings 19000 Error sending test message
