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HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Travel zones
All hardware onsite response times apply only to sites located within 100 miles (160 km) of an HP designated
support hub. Travel to sites located within 200 miles (320 km) of an HP designated support hub is provided at no
additional charge. If the site is located more than 200 miles (320 km) from the HP designated support hub, there
will be an additional travel charge.
Travel zones and charges, if applicable, may vary in some geographic locations.
Response times to sites located more than 100 miles (160 km) from an HP designated support hub will have
modied response times for extended travel, as shown in the table below.
Distance from HP designated support
hub
4-hour onsite response time
Next-/third-day onsite response
time
0–100 miles (0–160 km) 4 hours
Next/third coverage day
101–200 miles (161–320 km) 8 hours
1 additional coverage day
201–300 miles (321–480 km)
Established at time of order and subject
to resource availability
2 additional coverage days
Beyond 300 miles (480 km)
Established at time of order and subject
to resource availability
Established at time of order and
subject to resource availability
A call-to-repair time commitment is available for sites located within 50 miles (80 km) of an HP designated
support hub.
For sites that are located within 51 to 100 miles (81 to 160 km) of an HP designated support hub, an adjusted
hardware call-to-repair time commitment applies, as shown in the table below.
The hardware call-to-repair time commitment is not available for sites located more than 100 miles (160 km)
from an HP designated support hub.
Distance from HP designated support
hub
6-hour hardware call-to-repair time
commitment
24-hour hardware call-to-repair
time commitment
0–50 miles (0–80 km) 6 hours
24 hours
51–100 miles (81–160 km) 8 hours
24 hours
Beyond 100 miles (160 km) Not available
Not available
Coverage
This service provides coverage for eligible HP- or Compaq-branded hardware products and HP-supported and
-supplied internal components such as memory and DVD-ROM drives, as well as attached HP- or Compaq-branded
accessories purchased together with the main product, such as mouse, keyboard, docking station, AC power
adapter, and external monitor up to 22 inches or less in size.
Notwithstanding anything in this document, service purchased on the main product does not extend to all
options or all Moonshot servers. Service coverage for certain options or Moonshot servers must be congured
and purchased separately; otherwise, standard warranty terms apply. For a complete list of the HP ProLiant and
BladeSystem options and Moonshot servers that require separate service coverage, please visit:
www.hp.com/go/excludedoptions.
For some servers and storage products, CPUs, disks, options, and other major internal and external components
will be covered if support has been congured accordingly and they are listed in the contract’s equipment list (if
applicable).
