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HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
The Customer is responsible for installing, in a timely manner, critical customer-installable rmware updates, as
well as Customer Self Repair parts and replacement products delivered to the Customer.
The Customer agrees to pay additional charges if the Customer requests that HP install customer-installable
rmware updates or patches. Any additional charges to the Customer will be on a time-and-materials basis,
unless otherwise previously agreed in writing by HP and the Customer.
In cases where Customer Self Repair parts or replacement products are shipped to resolve a problem, the
Customer is responsible for returning the defective part or product within a time period designated by HP. In the
event HP does not receive the defective part or product within the designated time period or if the part or product
is degaussed or otherwise physically damaged upon receipt, the Customer will be required to pay the HP list price
less any applicable discounts for the defective part or product, as determined by HP.
For HP Care Pack services that include the accidental damage from handling service feature, it is the Customer’s
responsibility to report the accidental damage to HP within 30 days of the incident date so that HP can expedite
system repair. HP reserves the right to deny repair under this coverage program for damages to systems on
which the incident has been reported more than 30 days after the incident date. If protective items such as
covers, carrying cases or pouches, etc., were provided or made available for use with the covered product, it is
the Customer’s responsibility to continually use these product accessories for protection against damage to the
covered product.
The Customer is responsible for the security of the Customer’s proprietary and condential information. The
Customer is responsible for properly sanitizing or removing data from products that may be replaced and
returned to HP as part of the repair process to ensure the safeguarding of the Customer’s data. For more
information on Customer responsibilities, including those outlined in HP’s Media Sanitization Policy and Media
Handling Policy for Healthcare Customers, go to http://www.hp.com/go/mediahandling.
If the customer chooses to retain repair parts covered under the defective media retention and/or comprehensive
defective material retention service feature options, it is the Customer’s responsibility to:
• Retain physical control of the covered data retentive components at all times during support delivery by HP; HP
is not responsible for data contained on the covered data retentive component
• Ensure that any Customer sensitive data on the retained the covered data retentive component is destroyed or
remains secure
• Have an authorized representative present to retain the defective data retentive component, accept the
replacement component, provide HP with identication information for each data retentive component
retained hereunder, and, upon HP request, execute a document provided by HP acknowledging the retention of
the data retentive component
• Destroy the retained data retentive component and/or ensure that it is not put into use again
• Dispose of all retained data retentive components in compliance with applicable environmental laws and
regulations
For data retentive components supplied by HP to the Customer as loaner, rental, or lease products, the Customer
will promptly return the replacement components at the expiration or termination of support with HP. The
Customer will be solely responsible for removing all sensitive data before returning any such loaned, rented,
or leased components or products to HP, and HP shall not be responsible for maintaining the condentiality or
privacy of any sensitive data that remains on such components.
