GM
Participation in
BBB
AUTO
LINE
-
Alternative Dispute
Resolution
Program*
"This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves
the
right to change eligibility
limitations and/or
to
discontinue its participation
in
this
program.
Both Buick and your Buick dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience
has
shown that,
if
a
situation
arises where
you
feel your concern has not been
adequately addressed, the Customer Satkcaction
Procedure described earlier
in
this section is very
successful.
There may be instances where an impartial third party
can assist in arriving at
a
solution to
a
disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To
assist
in
resolving these
disagreements, Buick voluntarily participates in BBB
AUTO
LINE.
BBB
AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers.
This
program is available free
of
charge
to customers who currently own or lease
a
GM
vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB
AUTO
LINE
Council of Better Business Bureaus
4200
Wilson Boulevard
Suite
800
Arlington, VA
22203
Telephone: 1-800-955-5
100
To
file
a
claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
